Help Center
Use the Help Center when you need onboarding guidance, page-by-page explanation, troubleshooting support, or a clear handoff path when something in the workspace needs attention.
Fast path for setup and orientationTroubleshooting guidance in plain EnglishBetter support requests with less back-and-forth
Best for
Setup
Start here if you are new to the platform.
Troubleshooting
Practical
Focused on real issues like data, chart, and layout problems.
Escalation
Clear
Know what details to send when support is needed.
Coverage
Whole platform
Public pages, AI pages, charts, and workflow guidance.
Start with the most common support paths
Use the Help Center to understand what each page is for, how the workflow is supposed to hand off, and what to include when something breaks.
Use the Help Center to understand what each page is for, how the workflow is supposed to hand off, and what to include when something breaks.
Getting started in MarketVista AI
- Learn the difference between public pages, member pages, and live desk pages.
- Start with watchlist, forecasts, signals, analysis, and trade desk routing.
- Use the shared shell to move between pages without losing symbol context.
Which page should I use?
- Use AI Forecasts for directional idea ranking and next-level context.
- Use AI Signals for active trade structure, signal state, and planning inputs.
- Use Analysis for deeper written interpretation and broader symbol review.
- Use Trade Live when you need live chart, watchlist, and alert awareness together.
Common issues the Help Center should solve
- Live prices or market ticker not updating as expected.
- Chart, modal, or widget layout issues on page load.
- Confusion about what a symbol board, planner, or AI card is trying to show.
- Unexpected theme, spacing, or mobile-display behavior.
How to report a bug well
- Include the exact page URL and the symbol involved.
- Describe what happened and what should have happened instead.
- Mention whether the issue is data-related, design-related, or interaction-related.
- Add a screenshot or screen recording whenever possible.
- Include time, account mode, and browser/device details if the issue is hard to reproduce.